Process Trainer

Role & responsibilities

Designs training & test modules based on needs.

• Maintains regular correspondence with the clients to clarify process updates and percolates it to Operations.
• Resolves issues pertaining to process knowledge with clients.
• Ensures that Quality, CSAT, Resolution scores for the batch meets the defined norms within the first month of production.
• Conducts interviews & coordinates with HR for recruiting trainers / trainees.
• Ensure 100% adherence on client driven SOP & BEST T&D compliance.
• Prepare Trainers through TTT/ Platform skills certification.
• Liaises with Central MIS / Admin dept / HR / Payroll for training resource availability.
• Coordinates with all stakeholders to ensure New Hire training process runs effectively.
• Prepare and attend all business / client reviews& work on the action plans to improve business performance.
• Understanding of root cause analysis & reasons to better performance
• Interacts with IT team for creation and deletion of Ids for new team members.

Preferred candidate profile

Immediate joiners or within 30days required