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    Job · 21308125

    HYDERABAD · FULLTIME

    Process Trainer

    IntouchCX

    IntouchCX

    Hyderabad · onsite · Posted 4d ago

    Sourced fromNaukri
    ₹4.0L - ₹5.5L PA2–4 yrsfulltimeHyderabad

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    Section · 01

    About this role

    Roles and Responsibilities :

    • Design and deliver training programs for new hires, focusing on product knowledge, customer service, and soft skills.
    • Develop and maintain process documentation to ensure consistency across teams.
    • Collaborate with team leaders to identify areas of improvement and implement changes to increase throughput.
    • Provide coaching and feedback to trainees, ensuring they meet performance expectations.

    Job Requirements :

    • 2-4 years of experience in BPO or call center environment.
    • Strong understanding of OJT (On-the-Job Training), TNA (Training Needs Analysis), TTT (Train-the-Trainer) methodologies.
    • Experience with product training, process training, and customer service training preferred.

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    Section · 02

    Skills

    TTTBpo TrainingProcess TrainingCustomer Service TrainingProduct TrainingTNAThroughputTNIOJT

    Section · Company

    About IntouchCX

    IntouchCX

    IntouchCX

    BPO

    3.3k+

    employees

    2001

    25 years old

    Winnipeg, Manitoba

    Canada

    ₹4L – ₹5.5L PA

    This role

    About

    We have built a culture around our people. By empowering our team members, we exceed your customers' expectations. A win for you is a win for us. Our solutions deliver unmatched customer experiences and actionable insights while leveraging our technology and innovation to improve performance and engagement. We do all this while remaining true to the culture and brand identity of our partners. Our 10 Things are the guiding principles that challenge us to lead with purpose and drive. They inform every team member, of every solution and every goal. As a company and as individuals, we know our ‘why’ and are driven to achieve it every day. It’s what helps us go above and beyond to guide our clients and each other. While we have bold growth goals, we’ll never sacrifice the thing that makes us who we are: our soul. It continues to shape our culture and partnerships. We work in a dynamic, ever-changing environment. We work with purpose and seize opportunities to set new industry standards.

    Industries

    BPOBPO/KPO

    Employees rate it well for

    Senior Management277Salary270Job Security173Work Environment147Work Culture113

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