Process Trainer

• Schedule appropriate training sessions for new and existing employees Stay updated with the best training methods and modules
• Plan and implement an effective training curriculum
• Prepare hard copy training materials such as presentations, video module
• Should train freshers and existing employees in a batch-wise manner Collaborate with management to identify training needs for all employees Review training needs monthly Schedule and perform pre- and-post-training assessments and monitor progress

Job Requirements:

• Must have experience in training multiple and large batches
• Should have a clear understanding of the Trainer role and must have Proven Coaching abilities
• Should have strong exposure on TNA/TNI
• Experience in creating and developing training content such as modules and process SOPs

Mandatory Skills:

• Ideal candidature should have over all 4+ years of experience.
• Mandatory experience as process trainer on paper should be from the background of international Voice.

Desired profile:

• Excellent communication, presentation, and interpersonal skills.
• Proven ability to build and maintain strong and effective customer and internal relationships
• Well versed in Soft Skills and training methodologies
• Knowledge of US culture
• Solid knowledge of the latest corporate training techniques
• Client Management skills
• Good with MS Office (Excel, Word & Power point)
• Excellent time management and organizational skills
• Must demonstrate the ability to work independently & prioritize multiple objectives in a rapidly changing environment

Qualifications and Education and Mandatory Requirements:

• Bachelor's degree is must.
• Should have good experience on classroom training and prior experience in handling batches of fresher and existing folks
• Excellent facilitation, coaching (both in the virtual and F2F environment)
• Should have good exposure on MS Excel, word and PowerPoint
• Should have excellent English communication skills and facility skills
• Should be flexible to work in the shifts.