GURUGRAM · FULLTIME
Process Trainer
TP
Gurugram · onsite · Posted 56d ago
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Undisclosed1–6 yrsfulltimeGurugram
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Section · 01
About this role
Looking for a skilled Process Trainer to join our team in Bengaluru. The ideal candidate will have 2-5 years of experience and be responsible for delivering high-quality training sessions to our employees.
Roles and Responsibility - Develop and implement comprehensive training programs to enhance employee skills and knowledge.
- Conduct interactive and engaging training sessions, workshops, and seminars to promote learning and development.
- Design and deliver customized training materials, manuals, and presentations tailored to specific business needs.
- Evaluate the effectiveness of training programs and recommend improvements.
- Collaborate with subject matter experts to develop and update training content.
- Provide coaching and mentoring to junior trainers to improve their delivery skills.
- Proven experience as a Process Trainer or similar role with a strong background in adult learning principles.
- Excellent communication, presentation, and interpersonal skills are essential.
- Strong analytical and problem-solving skills are needed to identify training needs and develop effective solutions.
- Ability to work independently and collaboratively as part of a team.
- Experience with training software and technologies is preferred.
- Strong organizational and time management skills to prioritize tasks and meet deadlines.
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
Additional Info If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
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Section · 02
Skills
Customer Experience ManagementCustomer Experienceemployee satisfactiontime management skillstraining programsOmni ChanneltrainerTraining Contenttraining needsadult learningLearning And DevelopmentSubject Mattertime management