KOLKATA · FULLTIME
Process Trainer
Globiva
Kolkata · onsite · Posted 56d ago
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Section · 01
About this role
WE'RE HIRING | PROCESS TRAINER
Globiva is looking for an experienced Process Trainer
to join our team in Kolkata - Salt lake Sector V
- Position: Process Trainer
Requirements:
- Conduct product and process training for new hired batches
- Create training modules, SOPs, and process documents
- Monitor trainee progress through assessment, Quiz and calls audit
- Collaborate with operations and quality teams to identify training gaps and design targeted,improvement plans
- Own the training of product and process for new hires.
- Conduct audits and provide comprehensive feedback.
- Monitor trainee progress through assessment, calls audit, and live simulations
- Identify training gaps or engagement issue that may contribute to early attrition and address them
- Soft Skills and Communication Training
- Collaborate with operations and quality teams to identify training gaps and design targeted improvement plans
Minimum 1 year of on-paper experience as a Trainer Sales experience is mandatory
Company: Globiva
Interested candidates can share their CV:
Contact HR - Priyanka & Sweta das -[phone removed] // Anand -[phone removed]
& [email removed]
Sourced from naukri
Section · 02
Skills
Section · Company
About Globiva
Globiva
BPO
3.0k+
employees
2017
9 years old
Gurgaon/Gurugram, Haryana
India
₹3.8L – ₹4.5L PA
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