MUMBAI · FULLTIME
Process Trainer
TP
Mumbai · onsite · Posted 56d ago
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Undisclosed0–5 yrsfulltimeMumbai
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Section · 01
About this role
We are looking for a highly skilled and experienced Process Trainer to join our team in the domestic sector. The ideal candidate will have excellent communication skills and experience in process training.
Roles and Responsibility - Develop and implement comprehensive training programs to enhance employee performance.
- Conduct regular training sessions to ensure employees stay updated with new processes and procedures.
- Collaborate with cross-functional teams to identify training needs and develop targeted solutions.
- Evaluate training effectiveness and provide feedback for improvement.
- Maintain accurate records of training activities and participant progress.
- Stay current with industry trends and best practices in process training.
- Proven experience in process training or a related field.
- Excellent communication, presentation, and interpersonal skills.
- Ability to work effectively in a fast-paced environment and adapt to changing priorities.
- Strong analytical and problem-solving skills with attention to detail.
- Experience with adult learning principles and instructional design methodologies.
- Familiarity with e-learning platforms and authoring tools.
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
Additional Info If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
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Section · 02
Skills
Customer Experience ManagementCustomer Experienceemployee satisfactioninstructional designtraining programsOmni ChanneltrainerIdetraining needsAuthoringadult learningCommunication SkillsProcess Training