FULLTIME
Process Trainer
TP
Not specified · onsite · Posted 56d ago
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Undisclosed2–7 yrsfulltimeNot specified
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Section · 01
About this role
Roles and Responsibility
Job Requirements
- Develop and implement effective training programs to enhance employee skills and knowledge.
- Conduct regular training sessions to ensure employees stay updated on new processes and procedures.
- Collaborate with subject matter experts to create engaging and interactive training materials.
- Evaluate training effectiveness and provide feedback for improvement.
- Maintain accurate records of training activities and participant progress.
- Stay current with industry trends and best practices in training and development.
Job Requirements
- Proven experience as a Process Trainer or similar role in the BPO/Call Centre industry.
- Strong understanding of adult learning principles and instructional design methodologies.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment and adapt to changing priorities.
- Proficiency in creating engaging and interactive training content using various tools and technologies.
- Experience with training management systems and performance metrics.
Sourced from naukri
Section · 02
Skills
Customer Experienceinstructional designtraining managementtraining programstrainerTraining Contentadult learningbpo call centreSubject MatterbpoTraining And DevelopmentCommunication And Interpersonal Skills