Process Trainer

Roles and Responsibilities :

• Design and deliver comprehensive training programs for new hires, covering both technical and soft skills.
• Collaborate with subject matter experts to develop interactive learning materials and assessments.
• Conduct regular coaching sessions to ensure effective process implementation.
• Analyze performance metrics to identify areas for improvement and create targeted training solutions.
• Develop and implement process improvements to enhance productivity and efficiency.
• Provide ongoing support and guidance to team members to ensure seamless process execution.

Job Requirements :

• Minimum 3 years of experience in an international BPO or call center environment.
• Strong understanding of adult learning principles and instructional design methodologies.
• Excellent communication, presentation, and interpersonal skills.
• Ability to work effectively at all organizational levels.
• Experience as a process trainer is preferred.
• Familiarity with banking processes and international BPO operations is desirable.