PUNE · FULLTIME
Process Trainer
Lalit Gayen- Hiring
Pune · onsite · Posted 58d ago
Sourced from
₹3.5L - ₹7.0L PA3–8 yrsfulltimePune
About a minute. You'll make an account on the way through.
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Section · 01
About this role
Role: Process & Product Trainer E-Commerce
Location: Pune
Experience: 3+ Years
Shift: Rotational/Night
Key Responsibilities:
- Conduct NHA, process/product training, nesting, and refresher sessions.
- Train teams on E-Commerce Seller Support, marketplace policies, and CRM tools.
- Conduct TNA, assessments, mock sessions, and performance-based upskilling.
- Coordinate with QA/Operations to identify gaps and improve performance.
- Maintain training reports, trackers, and batch performance metrics.
Requirements:
- 12 years of experience as a Process/Product Trainer in E-Commerce/BPO.
- Strong knowledge of Amazon Seller Central or similar marketplaces.
- Excellent communication and presentation skills.
- Proficiency in MS Excel/LMS and training tools.
- Willingness to work rotational/night shifts.Role & responsibilities
Sourced from naukri
Section · 02
Skills
Customer ServiceCustomer SupportEcommerce Operationstraining deliverytraining managementTTTTrain The TrainerProcess TrainerTraining AnalysisTrainingSeller SupportTraining Need AnalysisProcess TrainingCustomer Service TrainingProduct TrainingTNATNI