Process Trainer

Responsibilities of a Process Trainer

• Developing training modules and materials tailored to specific processes
• Conducting interactive training sessions and workshops
• Assessing employee performance and providing feedback
• Updating training materials based on process changes or improvements
• Maintaining records of training activities and employee progress

Requirements and Skills

• Proven experience as a process trainer or similar role
• Excellent communication and presentation skills
• Ability to assess and address individual training needs
• Familiarity with modern training techniques and tools
• Strong organizational and team management skills
• International BPO experience required
• Comfortable for rotational shift/ rotational off