Process Trainer

Key Responsibilities:

Training Delivery & Facilitation:

• Conduct new hire training (NHT) and refresher training for sales agents in the donation process
• Deliver engaging, interactive sessions to improve communication, persuasion, and sales skills
• Train agents on objection handling and building donor trust
• Ensure training is aligned with sales targets and compliance standards
• Conduct role-plays, mock calls, and live call assessments to build agent confidence

Reporting & Continuous Improvement:

• Track training effectiveness using KPIs like sales performance, retention, and quality scores
• Provide regular feedback and reports to management on training outcomes

Qualifications & Skills:

• 1+ years of experience in BPO sales training or telesales
• Strong knowledge of sales techniques and call handling
• Excellent verbal, written, and interpersonal communication skills
• Experience in classroom training, coaching, and performance monitoring
• Comfortable using CRM software, call monitoring tools, and dashboards