Process Trainer

Roles and Responsibilities

• Design and deliver training programs for new hires, focusing on product knowledge, soft skills, and process orientation.
• Conduct regular coaching sessions with team members to improve performance and address skill gaps.
• Develop and maintain effective communication channels with clients to understand their requirements and provide tailored solutions.
• Provide feedback and recognition to team members for their achievements, promoting a culture of continuous learning.
• Collaborate with internal stakeholders to identify areas of improvement in processes and implement changes accordingly.

Desired Candidate Profile

• 1-4 years of experience in BPO industry or related field (call center environment).
• Strong understanding of handling NHT calls, OJT methodologies, sales training principles, product training techniques.
• Proficiency in TNI (Training Needs Identification) analysis; ability to analyze business needs and develop targeted interventions.
• Excellent soft skills training expertise; ability to design engaging training programs.