Process Trainer

Urgently looking for Process Trainer

Location- Indore

Salary for Training – 8L to 9

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Educatio

• nGraduate in any discipline
• .Certifications in Learning & Development, Training, or Instructional Design will be an added advantage

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Experienc

• eMinimum 2-3 years of training experience in an International BPO environment
• .Minimum 1 year of exposure to BFSI processes
• .Strong domain knowledge in one or more of the following
• :Fraud Operation
• sCredit Card Service
• sFraud Prevention & Detectio
• nChargebacks & Dispute
• sRisk & Compliance Operation
• sPayment Processing Operation

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Key Responsibilitie

• sDeliver New Hire, Refresher, and Process Training programs
• .Conduct assessments, certifications, and coaching interventions
• .Support nesting and performance improvement initiatives
• .Ensure training effectiveness and operational readiness of learners

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Additional Requirement (1 Position

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One Trainer should possess proven experience in Content Development and Instructional Design, including

• :Designing and developing training content for Fraud Operations and Mastercard processes
• .Creating learner guides, facilitator guides, SOPs, process maps, simulations, and job aids
• .Developing e-learning and micro-learning modules
• .Managing content governance and version control
• .Conducting Training Needs Analysis (TNA) and learning impact assessments

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Interested candidate share resume

onmamta.parmar2@teleperformancedibs.c

om93737913

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