Process Trainer

Job Summary

Policybazaar is looking for an experienced Process Trainer to handle training and development for the B2C sales/voice process. The ideal candidate should have hands-on experience in sales training, voice processes, and key business performance metrics.

Key Responsibilities

• Conduct process, product, sales, and refresher training for new and existing employees.
• Identify training gaps and implement effective learning interventions.
• Conduct regular training, coaching, and upskilling sessions.
• Monitor training effectiveness and track post-training performance.
• Work closely with Operations and Quality teams to identify performance gaps.
• Support improvement in agent productivity, conversion, and sales performance.
• Prepare training reports and share performance updates with stakeholders.
• Ensure employees are aligned with process guidelines, quality standards, and business objectives.

Must-Have Requirements

• Minimum 2 years of experience in Process/Sales Training.
• Mandatory experience in a Voice Process.
• Strong B2C Sales experience.
• Hands-on experience with Throughput, PTK, and MKT.
• Strong understanding of sales processes and performance metrics.
• Excellent communication, presentation, and facilitation skills.
• Ability to manage and train a large team.
• Candidates with a notice period of up to 15 days are preferred.

How to Apply

Share your CV: [email removed]
Contact: Raksha Shukla [phone removed]