Process Trainer

Roles and Responsibilities :

• Design and deliver process training programs for new hires, focusing on product knowledge, sales techniques, and customer service standards.
• Collaborate with cross-functional teams to develop training materials, scripts, and assessments to ensure effective learning outcomes.
• Conduct regular coaching sessions with team members to identify areas of improvement and provide feedback on performance.
• Analyze training metrics to measure program effectiveness and make recommendations for future improvements.

Job Requirements :

• 3-10 years of experience in process training or a related field (BPO/Call Centre).
• Strong understanding of adult learning principles and methodologies (e.g., ADDIE model).
• Excellent communication, presentation, and interpersonal skills.
• Ability to work independently as well as part of a team.