Process Trainer

Job Summary

Process Trainer Jobs in Mohali | BPO Banking Collection Hiring Trainer - Collections Process - Mohali, India

Are you searching for trainer jobs in Mohali, learning and development jobs in Punjab, or corporate training jobs in Mohali with a growing organization Fusion CX is hiring a Trainer to support a collections process in Mohali. This opportunity is ideal for training professionals who are passionate about developing talent, improving performance, and creating impactful learning experiences that drive business results.

As a Trainer, you will play a critical role in building workforce capability through structured training programs, engaging learning sessions, and performance-focused development initiatives. If you enjoy coaching, facilitation, content creation, and helping teams succeed, this role offers an excellent platform to grow your career in training and development.

Responsibilities

• Conduct end-to-end training programs for new hires and existing employees
• Deliver classroom and blended learning programs that create measurable business impact
• Facilitate engaging learning sessions focused on process knowledge, communication skills, and performance improvement
• Prepare, update, and design training materials, learning modules, and training content
• Assess learner understanding and provide coaching where required
• Monitor training effectiveness and identify opportunities for continuous improvement
• Generate and maintain training reports, attendance records, and learning performance data
• Collaborate with operations and support teams to align training initiatives with business requirements
• Support employee development through knowledge transfer and skill enhancement initiatives

Qualifications

• A graduation in any discipline
• Previous experience in training, learning and development, process training, or employee coaching preferred
• Strong presentation, facilitation, and communication skills
• Ability to deliver classroom and blended learning programs effectively
• Experience in preparing training content, learning materials, and training documentation
• Strong analytical and reporting skills
• Proficiency in Microsoft Office applications, including PowerPoint, Excel, and Word
• Ability to engage diverse learner groups and adapt training methodologies as needed
• Strong organizational and time-management skills

Work Details

• Location: Mohali, Punjab, India
• Work Mode: Work From Office (WFO)

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