Process Trainer- Sales @Gurgaon

Hiring: Trainer Insurance Process

Salary: Up to 7 LPA

Experience: Relevant experience in Insurance / BFSI / Sales Process / BPO / Call Centre

Education: Graduate (Mandatory)

Location: Gurugram

Interested candidates can connect for more details : [phone removed].

We are looking for an experienced Trainer to join our team and drive training and development for our Insurance process. The ideal candidate should have hands-on experience in Insurance, BFSI, Sales, BPO, or Call Centre operations and a strong ability to train, coach, and develop employees.

Key Responsibilities

• Conduct induction, process, product, and refresher training for employees.
• Deliver training on Insurance products, processes, customer handling, and sales techniques.
• Assess trainee performance through evaluations, mock calls, role plays, and knowledge checks.
• Identify knowledge and skill gaps and implement appropriate coaching interventions.
• Monitor training effectiveness and ensure employees meet required quality and productivity standards.

Candidate Requirements

• Graduate qualification is mandatory.
• Prior experience as a Trainer in Insurance, BFSI, Sales, BPO, or Call Centre operations.
• Strong knowledge of Insurance/BFSI processes and customer-facing operations.
• Candidates with a strong sales process background in a BPO/Call Centre will also be considered.
• Excellent communication, presentation, and interpersonal skills.

Compensation

CTC: Up to 7 LPA, depending on experience, skills, and current compensation.

Interested candidates can share their updated CV over whatsApp- [phone removed] (Fauzia)

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