Process Trainer -ROI-US Healthcare

Job Title: Process Trainer ROI (US Healthcare)

Company: AM Infoweb Pvt. Ltd.
Department: US Healthcare
Location: Kalyani Nagar, Pune, Maharashtra
Work Mode: Work from Office
Shift: US Night Shift

Job Summary

AM Infoweb is looking for an experienced Process Trainer with hands-on experience in US Healthcare Release of Information (ROI). The candidate will be responsible for training new and existing employees on ROI workflows, medical record request processing, authorization validation, compliance requirements, quality standards, and operational procedures.

Key Responsibilities

• Deliver process training and refresher sessions for employees handling US Healthcare ROI.
• Train new hires on medical record request processing, documentation, authorization validation, and requestor verification.
• Explain HIPAA guidelines, patient confidentiality, data security, and client-specific procedures.
• Develop and maintain training materials, presentations, process guides, and knowledge assessments.
• Conduct knowledge checks, mock scenarios, and certification evaluations.
• Monitor trainee performance during training and nesting, identify knowledge gaps, and provide coaching.
• Conduct refresher training based on quality findings, process changes, errors, and operational feedback.
• Coordinate with Operations, Quality, and SMEs to ensure training content is accurate and current.
• Track attendance, assessment scores, training progress, and production readiness.
• Maintain training records and prepare regular training reports.
• Recommend improvements to training methods and content to enhance quality and productivity.

Mandatory Requirements

• Hands-on experience in Release of Information (ROI) within the US Healthcare domain is mandatory.
• Minimum 1 year of Process Trainer experience on paper, supported by employment records, is mandatory.
• Good understanding of medical record request processing, authorization validation, documentation, and ROI workflows.
• Knowledge of HIPAA guidelines, patient confidentiality, and healthcare data security.
• Strong communication, presentation, facilitation, and interpersonal skills.
• Ability to assess learner performance, provide constructive feedback, and close knowledge gaps.
• Good organizational skills and the ability to manage multiple training batches and timelines.

Preferred Skills

• Experience training teams on EMR/EHR systems.
• Exposure to medical record retrieval, requestor verification, and document management workflows.
• Experience analyzing quality reports and conducting targeted refresher training.
• Proficiency in MS Excel, PowerPoint, and training documentation.

Working Conditions

• Must be comfortable working US night shifts.
• Must be willing to work from the office at Kalyani Nagar, Pune.
• Candidates must arrange their own transportation.
• Commitment to process quality, confidentiality, and continuous learning.

Why Join AM Infoweb?

• Opportunity to contribute to training and development in the US Healthcare domain.
• Collaborate with Operations and Quality teams to improve process performance.
• Help build employee capability and support consistent service delivery.

For more details call/whatsapp:

Ruben Pawar: [phone removed]

[email removed]