Process Trainer Lead For US Retail & Commercial Banking

Role & responsibilities

• Develop comprehensive course curriculum to nurture skill growth and knowledge enhancement
• Customize Training requirements for all employees in Banking Vertical as per the process requirement
• Able to conduct Pre-process & Process Specific Trainings
• Conduct timely assessment to evaluate Process Knowledge of all employees
• Monitor new hire performance during OJT phase for successful Process Certifications
• Provide Coaching & Feedback to enhance agent performance
• Report out Post Certification performance to measure training efficiency
• Conduct and report out PKTs monthly
• Able to communicate with Onsite clients on a need basis for Training/clarification/new process transitions
• Knowledge of creating Process Maps for new Transitions process is an added advantage
• Willingness to work in round the clock shift and travel to different location as per business requirement
• Identify the training needs based upon new updates/system changes
• Schedule individual and team training on a need basis
• Evaluate strengths and weaknesses of the new hires to ensure right employees being aligned to the process
• Maintain Training Records
• Need to be well-informed of Banking & Financial Service which includes
• Retail, Commercial & Investment
• Wealth & Asset Management

Preferred candidate profile

Essential Skill

• Need to be well-informed of Banking & Financial Service which includes.
• Familiarity with MS Outlook required and MS Word and Excel experience a plus

Soft Skills

• Excellent communication and presentation skills
• Experience in team handling preferred
• Strong organizational and team management skills
• Excellent verbal and written communication skills
• Should be a quick learner and adapt to changes
• Ability to motivate and resolve team grievances