Process Trainer - International Seller Support

Job Description Process/Corporate Trainer | International Seller Support

Company: BPO

Location: Pune

Work Mode: Work from Office

Working Days: 5.5 Days

Shift: Rotational Shifts

Transportation: Both-Side Cab Facility

Job Summary

We are hiring for an experienced Process Trainer for an International Seller Support / E-commerce BPO process. The ideal candidate should have strong training and facilitation skills, excellent English communication, and hands-on experience in seller support operations.

Key Responsibilities

• Design and deliver onboarding training programs for new hires and upskilling sessions for existing employees.
• Develop and maintain training manuals, presentations, SOPs, process workflows, and knowledge-base materials.
• Explain e-commerce processes, operational tools, client policies, and quality standards effectively.
• Conduct assessments and monitor trainee performance, learning progress, and knowledge retention.
• Provide regular and constructive feedback to trainees.
• Work closely with Operations Managers, Quality Teams, and client stakeholders to identify training gaps.
• Maintain training attendance, progress trackers, batch reports, and compliance documentation.
• Ensure trainees understand and follow international quality standards, SLAs, and operational benchmarks.
• Support improvement initiatives based on post-training performance and operational requirements.

Required Qualifications & Skills

• Education: Any Graduate / Bachelor's Degree is mandatory.
• Experience: Minimum 2+ years of experience as a Process Trainer on paper in an International BPO, Seller Support, or E-commerce process.
• Strong knowledge of Seller Support, Merchant/Seller Onboarding, Inventory, Order Management, and Issue Resolution.
• Excellent verbal and written English communication skills.
• Strong presentation, facilitation, coaching, and interpersonal skills.
• Good knowledge of training documentation, assessments, and performance tracking.
• Ability to work with Operations, Quality, and client teams.
• Comfortable working in rotational shifts and a 5.5-day working week.