Process Trainer - Dental Billing

Position: Senior Trainer Business Training

Location: Ambattur, Chennai

1. No of Vacancies: 1
2. Eligibility Criteria:
• 3 – 7 years of experience in AR process
• Minimum 2 years of experience in training, teaching, and coaching (Prefer dental coaching experience).
• Strong knowledge of dental procedures and best practices.
• Should have worked in end-to-end AR team.
• Should have Strong knowledge in US Healthcare Industry
• Strong interpersonal and good communication skills
• Must be passionate to learn new processes.
• Willing to work night shifts.
• Should work from office.
• Strong Organizational and time management skills.
• Training content development and instructional skills.
• Proficiency in Microsoft Office and Learning Management Systems (LMS).

1. Roles and responsibilities

• Create and share the training plan with stakeholders.
• Deliver client specific training modules to new hires.
• Meet Training TAT for CS training Program.
• Manage OJT and QCP phase for the CPs completing CS training.
• Maintain the training records Training details, Trainees Attendance & Feedback score for all training conducted.
• Collect feedback from trainees on the quality of training.
• Monitor the progress of the trainees and provide constructive feedback.
• Monitor new joiner’s performance for the first 60 days and clarify process related queries.
• Prepare the training plans, training content and assessments for refresher training.
• Recommend changes in the training plan & training method.
• Manage. knol updates and scheduling assessments
• Update SOP and PWI only weekly basis.
• Liaise with managers to determine training needs and schedule training sessions.
• Design effective training content
• Prepare educational material such as module summaries.
• Support and mentor new employees
• Keep attendance and other records!
• Manage training Datasets.
• Conduct evaluations to identify areas of improvement.
• Monitor employee performance and response to training

1. Interview process

• Face to Face Interview – For Domain Knowledge Evaluation
• Presentation Round
• One on One Discussion