Process Trainer- Customer Service | US
Impetus Career Consultants · Mohali · onsite · Posted 37d ago
Not disclosed3–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Process Trainer- Customer Service | US
Location: Mohali
Shift: US Shift
Experience: 3+ Years (2+ Years as Process Trainer on paper)
What You'll Do
- Train & Onboard: Lead New Hire Training (NHT) focused on retention strategies, scripts, and product updates.
- Upskill & Coach: Run targeted refresher sessions, 1-on-1 nesting support, and floor coaching with QA to boost bottom performers.
What We're Looking For
- Experience: 3–5 years in a BPO/International Call Center setting, with 2+ years as a Process/Product Trainer in Customer Care/Retention.
- Core Strengths: Exceptional soft skills delivery, objection handling, de-escalation, and retention metrics (Churn, Save Rate, AHT, CSAT/NPS).
Sourced from foundit
Skills
CSATCustomer Care RetentionSave RateChurnNew Hire TrainingNPSretention metricsobjection handlingAhtde-escalation