Process Trainer - BPO

Role: Process Trainer International Voice Process Location: Multiple (International Process) Experience Required: Minimum 2+ years of process training/teaching experience in back-office or voice operations Qualification: Graduation is mandatory Shift: Rotational shift with rotational offs Salary: Up to 6 LPA Preferred: Immediate Joiners

Key Responsibilities

• Conduct New Hire Training (NHT) and refresher sessions for associates.
• Develop and implement client-specific training programs and SOPs.
• Review and update existing training materials; create new content when required.
• Facilitate role-playing, certification, and remediation sessions.
• Collaborate with Quality Assurance teams to identify training gaps and resolve discrepancies.
• Prepare training plans, reports, and dashboards for management review.
• Support HR and management in the selection process of candidates when needed.
  
  

Desired Skills

• Strong verbal, written, and interpersonal communication skills.
• Proficiency in MS Office (Excel, Word, PowerPoint) .
• Excellent time management and customer service orientation .
• Ability to motivate and engage teams effectively.
  
  

If Interested call Hr sam - [phone removed], [HIDDEN TEXT]

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