Process Trainer BPO/BPM

Job Description Process Trainer (Clinics & BPM)

Job Summary

The Process Trainer is responsible for planning, conducting, and evaluating training programs for new hires and existing employees across Clinics and the BPM function. The role focuses on enhancing employee knowledge, ensuring process compliance, improving performance through continuous learning initiatives, and maintaining high-quality training standards.

Key Responsibilities

• Conduct new hire induction and process training for Clinics and BPM employees.

• Plan, schedule, and deliver refresher training programs based on business requirements.

• Conduct Training Needs Identification (TNI) and prepare Training Needs Analysis (TNA) to identify skill gaps and recommend appropriate learning interventions.

• Prepare and administer Process Knowledge Tests (PKTs), competency assessments, and certification evaluations.

• Develop, review, and update training content, Standard Operating Procedures (SOPs), knowledge base articles, presentations, and other training materials to ensure accuracy and relevance.

• Evaluate the effectiveness of training programs through assessments, feedback, quality scores, performance metrics, and post-training evaluations.

• Conduct process and quality audits, as and when required, to ensure adherence to organizational standards and identify areas for improvement.

• Maintain training records, certification trackers, attendance records, assessment reports, and learning documentation with accuracy.

• Support new process rollouts, process updates, and continuous learning initiatives across the organization.

• Collaborate with stakeholders and functional teams to ensure smooth implementation of training programs and process changes.

• Monitor employee performance post-training and provide coaching, feedback, and developmental support where required.

• Ensure compliance with organizational policies, quality standards, and training governance.

Skills & Competencies

• Excellent presentation, facilitation, and communication skills.
• Strong knowledge of training methodologies and adult learning principles.
• Ability to conduct TNI, TNA, PKTs, competency assessments, and quality audits.
• Strong analytical, documentation, and reporting skills.
• Proficiency in Microsoft Office (Excel, PowerPoint, and Word).
• Ability to manage multiple training programs and stakeholders effectively.
• Strong interpersonal skills with a focus on coaching and employee development. Preferred Qualification & Experience
• Bachelor's degree in any discipline (Master's degree is an added advantage).
• Relevant experience in Process Training, Learning & Development, Quality, or Operations.
• Experience in conducting induction, process training, audits, assessments, and training effectiveness evaluation is prefer

Interested candidate can share the resume to below email id :

[email removed]