GURUGRAM · FULLTIME
Process Trainee
FirstMeridian Business Services
Gurugram · onsite · Posted 26d ago
About a minute. You'll make an account on the way through.
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Section · 01
About this role
Eligibility Criteria:
* Minimum 12 years of experience as a Process Trainer.
* BPO experience is mandatory
* Experience in Voice/Customer Support process preferred
* Excellent communication, presentation & coaching skills
* Candidates from PAN India with BPO Trainer experience can apply
Roles & Responsibilities:
* Conducting new hire training for customer support voice process
* Delivering process, product & soft skills training sessions
* Monitoring trainee performance and conducting assessments
* Providing floor support and refresher training sessions
* Identifying training needs and performance gaps
* Maintaining training trackers, reports & documentation
* Ensuring process compliance and quality standards
* Coordinating with operations and quality teams for continuous improvement
If interested please contact
Supriya:[phone removed]
Prabhleen: [phone removed]
Sourced from naukri
Section · 02
Skills
Section · Company
About FirstMeridian Business Services
FirstMeridian Business Services
Recruitment
130
employees
2018
8 years old
Bengaluru, Karnataka
India
₹5.3L PA avg
Avg at FirstMeridian Business Services
₹3.3L – ₹4.3L PA
This role
About
With presence in 25+ locations pan India, It is one of the leading manpower provider with 45,000+ associates across service lines of Sales Force, Merchandising, Audit, Retail Marketing Solutions delivered on along with CRM and Mobile application platforms. We provide the best-in-industry HR environment to attract and retain talent. An array of blue-chip clientele, comprising more than 40 Multinationals companies and is also substantiated by demonstrated expertise across multiple sectors. Our growing client roster continues to give us the opportunity to learn from our collaborators every day. We look at every new project as a chance to grow, to challenge ourselves, to give our clients more than they ask for, and to push the boundaries of whats possible.
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Culture
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Career growth
3.3
Work-life
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