Process Specialist

Roles & Responsibilities:

• Create and deliver high-quality Accessible EPUB (A11Y EPUB), EPUB 2/3, Kindle eBooks, and Fixed Layout eBooks.
• Analyze customer requirements, project specifications, and accessibility standards before production.
• Develop and validate accessible digital content in compliance with WCAG 2.1/2.2 AA, W3C, and EPUB accessibility standards.
• Work with HTML5, XHTML, CSS3, Media Queries, MathML, and other eBook technologies.
• Perform accessibility testing using tools and readers such as Thorium Reader, Kindle Previewer, Adobe Digital Editions (ADE), NVDA, and JAWS.
• Create and maintain project instructions, workflows, process documentation, and quality checklists.
• Conduct quality checks and ensure deliverables meet customer specifications and accessibility requirements.
• Troubleshoot accessibility and formatting issues and implement corrective actions.
• Collaborate with internal teams and customers to clarify project requirements and resolve technical queries.
• Train and mentor team members on accessibility standards, project workflows, and best practices.
• Handle multiple projects independently while meeting quality, productivity, and delivery targets.
• Review and validate EPUB files across various devices, browsers, and eReaders.
• Identify process improvement opportunities and recommend automation solutions to enhance quality and efficiency.
• Stay updated on industry trends, accessibility guidelines, and digital publishing technologies.
• Ensure adherence to company policies, quality standards, and customer delivery schedules.