BENGALURU · FULLTIME
Process Specialist
Infosys BPM
Bengaluru · onsite · Posted 23d ago
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Undisclosed2–4 yrsfulltimeBengaluru
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Section · 01
About this role
Roles Responsibilities2 -4 years of experience in payment disputes, chargeback management, fraud prevention, risk operations, or financial services.
Administer chargeback and direct debit claim processes in line with scheme rules and internal policies.
Respond to merchant, banking partner, and stakeholder dispute-related enquiries.
Review and investigate transaction disputes, fraud alerts, and suspicious activities.
Monitor merchant transaction activity and escalate potential risks where required.
Support risk investigations and periodic merchant reviews.
Ensure timely responses to payment schemes to maximize recovery and minimize losses.
Assess merchant activity for risk, compliance, and acceptability.
Collaborate with internal teams and external partners on dispute and fraud matters.
Contribute to process improvements and operational efficiency initiatives.
Educational RequirementGraduate
Preferred SkillsIndia Banking->Consumer Banking, Mortgage, Lending Operations, Commercial Banking
Service LineBPO Service Line
Educational RequirementGraduate
Preferred SkillsIndia Banking->Consumer Banking, Mortgage, Lending Operations, Commercial Banking
Service LineBPO Service Line
Sourced from naukri
Section · 02
Skills
Fraud PreventionLendingLending OperationsBankingCommercial Bankingconsumer bankingRisk OperationsMortgageoperationsFinancial Servicesbpocompliance
Section · Company
About Infosys BPM
Infosys BPM
BPO
12.9k+
employees
2002
24 years old
Bangalore/Bengaluru, Karnataka
India
About
Infosys BPM, the business process management subsidiary of Infosys Limited, provides end-to-end transformative Digital BPM services for global enterprises.
Industries
BPOFinancial Services
Employee ratings
12,063 reviews
3.5/ 5
Culture
3.6
Career growth
2.7
Work-life
3.5
Employees rate it well for
Salary2773Work Environment1236Job Security1220Work Culture1197Senior Management830
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