HYDERABAD · FULLTIME
Process Specialist
Infosys BPM
Hyderabad · onsite · Posted 23d ago
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Undisclosed3–5 yrsfulltimeHyderabad
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Section · 01
About this role
Roles Responsibilities Manage complex, aged, escalated, and multi-issue disputes by reviewing relevant systems, documents, and reporting records to determine an appropriate resolution.
Support daily production delivery by prioritizing critical work, assisting with workload recovery, and providing process guidance during volume or SLA pressures.
Conduct quality reviews to validate investigation completeness, decision accuracy, system updates, documentation, communications, and procedural compliance.
Document defects, provide constructive feedback, and contribute to calibrations, trend analysis, root-cause reviews, and corrective actions.
Support training, nesting, floor assistance, and ongoing knowledge development for new and existing team members.
Maintain and enhance job aids, FAQs, scenario guidance, and process knowledge resources while identifying recurring capability gaps.
Provide timely updates to the Team Lead on queues, quality, risks, training needs, and operational priorities, while supporting assigned coordination activities.
Contribute to process changes, testing, readiness activities, and continuous-improvement initiatives that strengthen controls and service delivery.
Client Default Solutions - Default Operations
Execute and oversee end-to-end process activities with high accuracy
Act as a Subject Matter Expert (SME) for assigned processes
Review work completed by Process Executives to ensure quality and compliance
Handle complex cases, exceptions, and escalations effectively
Ensure adherence to Standard Operating Procedures (SOPs), controls, and compliance requirements
Maintain high levels of productivity, accuracy, and timely task completion
Collaborate effectively with team members, supervisors, and stakeholders
Participate in process updates, training sessions, and knowledge-sharing initiatives
Support internal and external audits and quality reviews
Identify process gaps and recommend improvements for operational efficiency
Provide feedback and coach junior team members using structured feedback mechanisms
Ensure alignment with SLAs and operational targets
Technical Requirement Excellent written and verbal communication skills
Strong proficiency in MS Office (Excel, Word, Outlook)
Advanced analytical and problem-solving skills
Ability to multitask and meet deadlines in a fast-paced environment
Strong attention to detail and quality orientation
Leadership ability to guide and support junior team members
Strong stakeholder management skills
Additional Responsibility 3 to 5 years of relevant experience in credit bureau disputes or another regulated banking operations
Deep knowledge of the US Retail Banking Industry, Credit Reporting and Disputes Concepts
Strong understanding of the Default Lifecycle / Loan Servicing processes
Experience supporting training, calibrations, knowledge management or complex-case resolution is preferred
3 to 5 years of relevant experience in credit bureau disputes or another regulated banking operations
Deep knowledge of the US Retail Banking Industry, Credit Reporting and Disputes Concepts
Strong understanding of the Default Lifecycle / Loan Servicing processes
Experience supporting training, calibrations, knowledge management or complex-case resolution is preferred
Educational RequirementGraduate
Preferred SkillsIndia Banking->Consumer Banking, Mortgage, Lending Operations, Commercial Banking
Service LineBPO Service Line
Client Default Solutions - Default Operations
Technical Requirement
Additional Responsibility
Educational RequirementGraduate
Preferred SkillsIndia Banking->Consumer Banking, Mortgage, Lending Operations, Commercial Banking
Service LineBPO Service Line
Sourced from naukri
Section · 02
Skills
retailDaily Productionknowledge managementLendingLending OperationsauditsCredit ReportingBankingCommercial Bankingconsumer bankingMortgageCommunication Skillsoperationsbpocompliancebanking operationsLoan Servicing
Section · Company
About Infosys BPM
Infosys BPM
BPO
12.9k+
employees
2002
24 years old
Bangalore/Bengaluru, Karnataka
India
About
Infosys BPM, the business process management subsidiary of Infosys Limited, provides end-to-end transformative Digital BPM services for global enterprises.
Industries
BPOFinancial Services
Employee ratings
12,063 reviews
3.5/ 5
Culture
3.6
Career growth
2.7
Work-life
3.5
Employees rate it well for
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