HYDERABAD · FULLTIME
Process Specialist
Infosys BPM
Hyderabad · onsite · Posted 33d ago
Sourced from
Undisclosed6–11 yrsfulltimeHyderabad
About a minute. You'll make an account on the way through.
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- Read this posting0.6s
- Found the form on Naukri · 11 questions to answer1.5s
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Section · 01
About this role
Job Description
Minimum 4+ years of experience in Fraud Operations (Dispute/Chargeback/Detection) with hands on experience in case review support, Quality audit, creating daily production reports, ensuring adherence to SLA and regulatory compliance. Consumer Lending Servicing Monetary NonMonetary Operations 46 years of experience in Consumer Lending Servicing / Loan Operations. Strong handson exposure to monetary transactions, account maintenance, and exception handling. Good understanding of servicing reports, reconciliation, and compliance controls.
Roles Responsibilities - Good knowledge in fraud detection across multiple channels with hands on experience in Dispute/Chargeback/Detection.
- Provide real-time support and guidance to team members while handling complex transactions ensuring accurate decision-making and adherence to process guidelines.
- Understanding of banking/fraud operations (Disputes/Chargeback/Detection processes).
- Handle complex and exceptiondriven servicing cases involving payments, reversals, adjustments, refunds, and account corrections.
- Handle reconciliation issues, rejects, suspect transactions, and system repair queues.
- Support nonmonetary servicing activities including account restrictions, regulatory servicing, account history, and special handling workflows. Manage client escalations, internal queries, and audit clarifications related to servicing.
- Good knowledge about MS office.
- Good communication skills (written verbal).
- Flexible working in US shift (rotational shift).
Graduate
Preferred Skills - India Banking->Consumer Banking, Mortgage, Lending Operations, Commercial Banking
BPO Service Line
Sourced from naukri
Section · 02
Skills
account maintenanceDaily Productionconsumer lendingLendingLending Operationsfraud detectionException HandlingBankingCommercial Bankingconsumer bankingMortgageCommunication SkillsmaintenancebpocomplianceLoan Operations
Section · Company
About Infosys BPM
Infosys BPM
BPO
12.9k+
employees
2002
24 years old
Bangalore/Bengaluru, Karnataka
India
About
Infosys BPM, the business process management subsidiary of Infosys Limited, provides end-to-end transformative Digital BPM services for global enterprises.
Industries
BPOFinancial Services
Employee ratings
12,063 reviews
3.5/ 5
Culture
3.6
Career growth
2.7
Work-life
3.5
Employees rate it well for
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