Process Specialist

Job DescriptionAbout SAP Support Team
The SAP Support Team plays a pivotal role in maintaining seamless operations and ensuring optimal performance of SAP systems by providing comprehensive assistance across various levels.
Technical support team- Level-2-Support team specializes in advanced troubleshooting, addressing complex issues that require in-depth analysis beyond initial inquiries. They work closely with technical experts to identify root causes and implement effective solutions.
Technical support team-Level-3-Oversees core infrastructure management, including performance tuning, system upgrades, security management, and database optimization. Their role is critical in ensuring system stability, accessibility, and risk management while maintaining compliance with regulatory requirements. They also play a key role in monitoring and controls to prevent disruptions and safeguard operational integrity
Functional support team focuses on aligning SAP modules with business processes, assisting users in configuration and optimization to ensure efficient workflows, data integration, and smooth operations. Additionally, they drive enhancements to improve system functionality and usability.
Data governance and management team Monitoring and improving data quality and standards; Managing risk associated with reference and master data.
Governance Risk and Compliance- Managing security to provide reasonable assurance that access to SAP is restricted to appropriate, authorized individuals.

Location: Mysore
The team is looking for Support SAP L2 in rotational shifts 24 X 5 model.
Roles Responsibilities

Assign tasks and monitor the progress of assigned tasks effectively manage work load in Service Now management system.

Resolve SAP application issues that arise from the firms global implementations. Provides guidance, assistance, coordination and follow-up on client questions or problems.

Identify sources and trends of functional and technical issues to help prevent future occurrences that will negatively impact the customer experience.

Root cause analysis should be provided. Must be able to clearly convey issue resolution to the customer as well as to share this information with other team members by documenting within the knowledge management framework.

Work with internal subject matter experts to obtain resolution. Reviewing the issues handled by the team members before escalating further / when sending back to the customer. Doing the quality check on the cases, on a day to day basis.

Would act as shift in charge and take responsibility for SLA for their respective shifts.

Assist team members in functional issues

Contribute ideas/opinions to the team and listen/respond to other team members'' views.

Demonstrate professionalism, competence and clarity of communication when dealing with the internal and external team

Train team members on new deployments.

Assist leads in new deployments

Root cause analysis should be provided. Associate must be able to clearly convey issue resolution to the customer as well as to share this information with other team members by documenting within the knowledge management framework


Qualification: Master degree


Experience: Minimum 3 to 5 years
Technical RequirementWhat are we looking for in you:

Deep knowledge of SAP FICO- Account receivable, Accounts Payable, General Ledger, Asset Accounting, Cost Center Accounting, Profit Center Accounting and Internal Order.

Knowledge of basic configurations in FI modules

Knowledge on integration FI SD and FI MM.

Added advantage if FI to TE integration.

Adept at communicating and operating in fast-paced and complex environments of diverse business cultures.

Added advantage if has implementation experience.

Experience on Service now tool added advantage.

Should conduct audit of cases.

SAP Certification preferred but not mandatory.

Work in 24 X 5 rotational Shift and also Sunday support for middle east countries.

Knowledge on IDOC processing and month-end activities.

Good Communication and email Writing skills
Educational RequirementGraduate
Preferred SkillsMST->EY-MST-EY
Service LineBPO Service Line