Process Specialist

Job Description
Work Location - Bangalore
Shift Requirement US / UK shift as required
Experience Band 34 years of relevant experience

Process Specialist Learning Administrator independently manages end-to-end learning administration and learning delivery services activities across LMS administration, calendar planning support, ticket management, vendor coordination, instructor coordination, session coordination, reporting and analytics, operational exception handling, quality reviews, and process governance support. Role applies operational expertise, ensures quality ownership within defined procedures, supports SLA adherence, resolves standard and moderate exceptions, and acts as subject matter support for junior team members without owning people-management or governance accountability.

Level intent: Independent operator responsible for managing learning administration activities with quality checks, exception handling, and junior-team support. Independent specialist responsible for accurate learning delivery services execution, operational expertise, quality validation, exception handling, SLA support, reporting support, and subject matter guidance for junior team members.
Roles & Responsibilities

Create, update, and maintain LMS course and session records, including course overview, course details, learner groups, and completion settings.

Perform learning content validation and testing activities, including SCORM testing where applicable, and document issues for resolution.

Support course retirement, minor version-control updates, and cleanup of obsolete session/course records as per SOP.

Manage item, course, program, and curriculum updates.

Support instructor and vendor administration activities.

Validate learning records and system data.

Independently coordinate virtual or classroom session logistics, learner registration, attendance marking, enrollment list sharing, recordings, and post-session administration.

Manage pre-session activities including roster validation and prework communication.

Manage post-session activities including attendance reconciliation, completion updates, recordings, and feedback tracking.
Educational Requirement
Bachelor Of Education
Preferred Skills
Process->Enterprise Package processes->Learning Management System (LMS) Implementation process
Generic Skills
Process->Enterprise Package processes->Learning Management System (LMS) Implementation process->LMS
Service Line
BPO Service Line