Process Specialist - US Payroll

Job Summary

The Payroll Operations Support Specialist provides operational and project support to the Payroll team, helping ensure accurate, timely, and compliant payroll processing. This role focuses on transaction support, data validation, reporting, documentation, and administrative activities that enable the Payroll team to effectively manage both day-to-day operations and strategic initiatives.

The ideal candidate is highly organized, detail-oriented, analytical, and comfortable working in a fast-paced environment with strict deadlines.

Responsibilities Payroll Operations Support

• Perform payroll-related data entry and maintece activities.
• Review payroll data for completeness, accuracy, and potential discrepancies.
• Support payroll audits, reconciliations, and validation activities.
• Monitor payroll inboxes and service requests.
• Assist with employee payroll inquiries and case research.
• Maintain payroll documentation, logs, and tracking tools.

Project Support

• Support payroll projects.
• Track project action items, risks, and dependencies.
• Prepare project status reports and meeting materials.
• Support process improvement and automation initiatives.

Reporting Analytics

• Compile recurring payroll reports.
• Validate data extracts and spreadsheets..

Documentation Controls

• Create and update standard operating procedures (SOPs).
• Maintain process maps, training materials, and work instructions.
• Support payroll compliance and audit readiness activities.
• Assist with control execution and documentation.

Qualifications Required

• Bachelor's degree or equivalent work experience.
• 2+ years of experience in payroll, HR operations, fice, shared services, or business operations.
• Strong Excel skills, including data analysis and reporting.
• Excellent attention to detail and accuracy.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines.

Preferred

• Experience supporting U.S. payroll operations.
• Experience with Workday, UKG, ADP, Salesforce, or similar systems.
• Experience supporting projects.
• Knowledge of payroll controls and compliance requirements.

Key Competencies

• Attention to Detail
• Analytical Thinking
• Problem Solving
• Customer Service Orientation
• Process Improvement Mindset
• Collaboration
• Time Management
• Documentation and Organization

Success Measures

• Timely completion of payroll support activities.
• Accuracy of data validation and reporting.
• On-time completion of project deliverables.
• Adherence to payroll controls and procedures.
• Reduction in administrative workload for Payroll team members.
• Positive stakeholder and customer feedback.

Typical Work Assigned

• Payroll audits and validations
• Direct deposit verification support
• Payroll reporting and reconciliations
• SOP creation and maintece
• Testing and UAT execution
• Case management and inquiry research
• Data cleanup activities
• Project coordination and meeting support
• Tracker maintece

This role is intended to create capacity within the Payroll organization by absorbing repeatable operational work and supporting project execution, allowing payroll professionals to focus on complex payroll processing, compliance, and strategic initiatives.