Process Specialist - TA Ops

Job Summary

This job will require to manage pre-ONB activities of a Talent Co-ordinator. This job will require a broad knowledge base across HR functional areas as a foundation to deliver timely, professional and courteous responses to Recruiter, Hiring Manager and Candidate to provide essential candidate exeprience. The incumbent will be the customer-facing representative for HR Services and operations. It is imperative that the incumbent possess the skills necessary to perform exceptional customer service, while performing transactions with a high degree of quality, accuracy and in a timely manner in accordance with agreed-upon service level agreements.

Essential Responsibilities

• Provide courteous, respectful and reliable service to HR customers, including pre-hires, active employees and managers.
• Initiate employee document management via Workday.
• Should hold hands-on experience of mentioned skills i.e., LCC, I-9 (validation) and Immigration document generation.
• Learn and understand HR functional area knowledge and be able to navigate finding and using content within the knowledge base, applying it to resolve inquiries efficiently and accurately.