Process Specialist - Data Management

This job will require to manage day to day employee life cycle transations. This job will require a broad knowledge base across HR functional areas as a foundation to deliver timely, professional and courteous responses to internal customer, Managers, HRs. The incumbent will be the customer-facing representative for HR Services and operations. It is imperative that the incumbent possess the skills necessary to perform exceptional customer service, while performing transactions with a high degree of quality, accuracy and in a timely manner in accordance with agreed-upon service level agreements.

• Provide courteous, respectful and reliable service to HR customers, including pre-hires, active employees and managers.
• Workday functional experience, Salesforce ticketing tool/SNow. Should hold hands-on experience of mentioned skills
• Learn and understand HR functional area knowledge and be able to navigate finding and using content within the knowledge base, applying it to resolve inquiries efficiently and accurately. E.g., position management, reporting line changes, CC changes etc.
• Role: Process specialist for HR Data Management