Process Quality Dy. Manager, Saleri India, Chakan

Purpose-

Drive and elevate plant-wide quality standards while aligning quality strategies with new product development, ensuring compliance, and resolving customer complaints for operational excellence.

Role & responsibilities

Quality Assurance:

1. Design, implement and document procedures for process control, process improvement, testing and inspection, with limited supervision.

2. Cascade the concerned procedures to the respective process owners (Engineering, Production, PPC, Logistics, etc.).

3. Define metrics for measuring performance on quality parameters in the Plant.

4. Develop procedures for end-to-end quality assurance from sample collection, analysis to disposal.

5. Conduct audits of manufacturing process parameters, Product & System and ensure deviations are corrected.

6. Recognize causes and consequences of quality issues that are not readily apparent while doing cause analysis.

7. Identify gaps in information and predict/gather relevant data in order to continue analysis and/or initiate suitable corrective action

8. Use GD8 principles / Customer Specific formats to solve issues in the plant related to Quality of process and Product.

9. Ensure Lesson Learnt, data base for all the failure: in-house & customer are updated timely and communicated to Design team for future reference to ensure No re-occurrence of issues.

Quality Systems Application:

1. Understand customer quality requirements (process and product characteristics).

2. Be active member in CFT for development of Process documents during the Product Planning process (Gate 0) and all steps of DFMEA.

3. Participate as CFT member to Calculate the SOD (Severity x Occurrence x Detection) number or risk priority number (RPN) as part of PFMEA.

4. Develop robust Control Plans ensuring effective SOPs and WI (Work Instructions) at par with PFMEA

Quality Alignment with New Product Development:

1. Support concurrent engineering efforts by participating in design & development projects representing quality assurance and the customer.

2. Be part of CFT with R&D, ME team to compile the DFMEA matrix taking inputs from all team members.

3. Implement if there are no new technical inputs required in case of ECN, else coordinate with Project Management & Engineering for changes.

4. Collect PTDB (Past Trouble Database) i.e. TGW (Things gone wrong) of earlier projects and TGR (Things Gone Right) and make team members aware of the same.

Customer Complaint Management:

1. Ensure process fool proofing - Detection & Occurrence Poke Yoke.

2. Conduct Poke Yoke Audit at defined frequency through rabbit test (NG Sample) & Negative Validation.

3. Ensure all deviations are approved by Plant Quality Head supported by Plant Head.

Quality Management System adherence:

1. Communicate the importance of QMS procedures to all, during roll out, implementation & updates.

2. Track changes in QMS implementation at plant and deal with issues if any.

3. Support the development and administration of the customer CAPA, internal non-conformance according to Quality Management System.

4. Utilize various tools to evaluate the effectiveness of the quality system including management reviews, internal audits, feedback from internal and external customers, warranty data, and traceability, etc.

5. Monitor progress status against open issues of all audit engagements to ensure closure.

6. Ensure retention of all customer documents as per CSR timelines.

Preferred candidate profile

1. Relevant certifications in Quality Management Systems (e.g., Six Sigma, Lean, ISO standards).

Required 9-11 years experience.

PERSONAL CHARACTERISTICS & BEHAVIOURS

1. Strong attention to detail.

2. Analytical and problem-solving mindset.

3. Excellent communication skills.

4. Leadership and teamwork abilities.

5. Adaptability and openness to change.

6. Commitment to continuous improvement.

7. Integrity and ethical behavior.

Strong organizational and time-management skills.