Process & Operations Executive Automobile Dealership

Location: Hyderabad
Job Type: Full-time, Work from Office
Experience: 36 years
Reporting To: Management

We are looking for a structured and responsible Process & HR Operations Executive to improve the overall efficiency of our automobile dealership. The candidate will create, implement, monitor, and improve departmental processes while ensuring that all stakeholders follow approved SOPs.

The role also includes complete end-to-end HR management, covering recruitment, attendance, payroll coordination, performance monitoring, employee documentation, discipline, and exit formalities.

Process Management Responsibilities

• Study existing workflows across sales, leads, finance, inventory, RTO, vehicle delivery, accounts, service, and customer support.
• Identify process gaps, repeated delays, missed follow-ups, incomplete documentation, and unclear responsibilities.
• Create and implement SOPs, checklists, approval systems, trackers, and reporting formats.
• Define responsibility, timelines, and escalation points for every important activity.
• Ensure all employees, department heads, and other stakeholders follow approved SOPs.
• Conduct regular process audits and verify records, approvals, files, CRM entries, and supporting documents.
• Monitor pending work and follow up with the responsible employee until closure.
• Track departmental turnaround times, productivity, pending cases, and compliance levels.
• Investigate the root cause of process failures and recommend corrective measures.
• Coordinate between sales, finance, RTO, stockyard, delivery, service, accounts, and management.
• Reduce duplication of work, communication gaps, documentation errors, and avoidable delays.
• Improve lead handling, booking-to-delivery processes, finance coordination, customer communication, and complaint resolution.
• Recommend digital tools, automation, and simpler working methods wherever required.
• Train employees on new and revised SOPs.
• Maintain a central SOP manual and update it whenever business processes change.
• Prepare daily exception reports and weekly process-compliance reports for management.
• Escalate repeated non-compliance, negligence, or delays to management.

End-to-End HR Responsibilities

• Understand manpower requirements and coordinate recruitment for all departments.
• Prepare job descriptions and publish vacancies on suitable hiring platforms.
• Screen candidates, schedule interviews, verify documents, and coordinate selection and joining.
• Manage employee onboarding, induction, department allocation, and initial training.
• Prepare offer letters, appointment letters, confirmation letters, increment letters, warning letters, and relieving letters.
• Maintain complete physical and digital employee records.
• Monitor attendance, punctuality, leave, absenteeism, and working hours.
• Verify monthly attendance and prepare accurate payroll inputs for accounts and management.
• Maintain leave balances, salary revisions, incentives, deductions, and employee advances.
• Coordinate employee performance reviews, probation confirmations, and improvement plans.
• Track departmental and individual KPIs in coordination with management.
• Handle employee grievances, disciplinary matters, warnings, and workplace conflicts professionally.
• Ensure employees follow company policies, reporting structures, and workplace discipline.
• Coordinate employee training and identify performance or skill gaps.
• Manage resignations, notice periods, handovers, full-and-final settlement inputs, and exit formalities.
• Support management in improving organizational structure, roles, accountability, and employee productivity.

Candidate Requirements

• Graduate or postgraduate in HR, Business Administration, Operations, Commerce, or a related field.
• 3–6 years of experience in HR operations, process compliance, business operations, or dealership administration.
• Experience in an automobile dealership, retail operation, service centre, logistics business, or multi-department organization is preferred.
• Strong knowledge of SOP creation, process audits, checklists, reporting, and follow-up systems.
• Hands-on experience with recruitment, attendance, payroll inputs, employee documentation, performance management, and disciplinary procedures.
• Strong working knowledge of MS Excel, Google Sheets, email, and office-management software.
• Ability to analyse operational data and present clear reports to management.
• Strong communication and coordination skills in English, Hindi, and Telugu.
• Must be assertive enough to enforce processes while maintaining professional working relationships.
• High attention to detail, confidentiality, ownership, and follow-through.

Key Performance Indicators

• Reduction in operational delays and pending work.
• Improvement in SOP compliance across departments.
• Accuracy and completion of employee and operational documentation.
• Recruitment turnaround time and employee retention.
• Attendance, punctuality, and disciplinary compliance.
• Timely payroll inputs and HR reporting.
• Closure rate of audit observations and process deviations.
• Improvement in interdepartmental coordination and overall dealership efficiency.

Important

This is not a routine HR desk job. The employee must actively monitor dealership operations, interact with every department, verify whether processes are being followed, identify inefficiencies, and follow up until corrective actions are completed.