Process Manager

Job Description

Role: Business Analyst The Business Analyst works in close co-ordination with all business owners and IT team members to analyze, design, document and implement solutions to business challenges.

Key Responsibilities

• Requirements Gathering & Analysis + Significant experience with software development-lifecycle and web technologies + Elicit, analyze, and document business and software requirements (BRD, SRS). + Translate business needs into functional and non-functional requirements for developers. + Able to create proper functional requirements and detail specifications. + Ability to break down business problems into logical tasks
• Process Modeling + Create workflow diagrams and process maps for current and future states. + Identify opportunities for process improvement. + Must have cross-functional business and application knowledge
• Communication & Collaboration + Ability to lead meetings with multiple stakeholders + Excellent problem-solving skills with analytical mindset; Attention to detail + Exceptional interpersonal skills. + Excellent written and verbal communication skills + Act as a liaison between stakeholders, developers, and project managers. + Facilitate meetings and ensure clarity of requirements across teams.
• Backlog & Change Management + Manage and prioritize product backlog (features, enhancements, bug fixes). + Evaluate and manage change requests, assessing impact on scope and budget.
• Testing & Validation + Prepare test cases and coordinate User Acceptance Testing (UAT). + Validate that delivered solutions meet business requirements.
• Reporting & Documentation + Maintain detailed documentation of requirements, workflows, and outcomes. + Generate reports and dashboards for stakeholders.

Required Skills & Qualifications

• 5+ years of experience in business analysis role in software/application development
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Familiarity with Agile/Scrum methodologies (user stories, sprints).
• Proficiency in tools like JIRA, Confluence, MS Visio, or similar, MS Office (Word, Excel, PowerPoint.
• Conceptual understanding of RDMS concepts
• Proficiency in HTML Editor tools
• Basic understanding of software development and IT systems.
• Must demonstrate a positive and professional attitude, personal integrity, problem solving ability

Preferred Qualifications & Certifications

• Degree in computer engineering, business administration, or related field
• CBAP (Certified Business Analysis Professional)
• PMI-PBA (Professional in Business Analysis)
• Agile certifications (CSPO, SAFe BA).