CHANDIGARH · FULLTIME
Process Manager
eClerx
Chandigarh · onsite · Posted 27d ago
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Undisclosed8–13 yrsfulltimeChandigarh
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Section · 01
About this role
PROFILE SUMMARY
- This could be lateral for SPM or for promotion of PM to SPM position after 6 months excellent performance.
- Usual eClerx conditions for tenure.
- Only for employees currently employed in TSX or AM programs at any eClerx location in India.
- Possess a valid Indian passport or be able to get passport in less than 2 weeks, if selected.
- Manage large teams including Process Managers, APMs, Team Leaders, and Analysts.
- Own and deliver on SLAs, KPIs, and business performance targets.
- Drive customer experience improvements and enhance outcomes.
- Analyze performance data and provide insights to optimize operations.
- Ensure effective workforce planning, capacity management, and cost optimization.
- Monitor and improve team engagement, retention, and leadership development.
- Perform Bottom Quartile Management.
- Hold periodic meetings, discuss task delegation and review issues.
- Conduct team huddles and meetings to discuss operational updates.
- Build team spirit through group sessions, activities, and projects.
- Advocate and follow organizational policies and procedures.
- Ensure all client deliverables met within timelines.
- Ensure productivity/quality enhancement and process meet all metrics.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Section · 02
Skills
Customer Experienceleadership developmentCapacity managementspmoperationsworkforce planning
Section · Company
About eClerx
eClerx
IT Services & Consulting
12.2k+
employees
2000
26 years old
Mumbai, Maharashtra
India
About
A Process Management Firm specializing in analytics, data-driven insights, and smart automation serving financial services, telco, retail, fashion, media & entertainment, manufacturing, and tech.
Industries
IT Services & Consulting
Employee ratings
6,313 reviews
3.1/ 5
Culture
2.9
Career growth
2.4
Work-life
3.0
Employees rate it well for
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