Process Manager

Job Summary

• Leading end-to-end QA/testing activities
• Managing manual and automation testing strategies
• Ensuring quality delivery across projects/programs
• Driving team leadership, governance, and client engagement

QA Leadership (Test strategy quality)

• Technical Expertise (manual + automation)
• Program/Project Management (PM/SPM responsibilities)

QA Leadership Strategy

• Define overall QA strategy and testing approach
• Decide balance between:
  • Manual testing (functional, UX)
  • Automation testing (regression, CI/CD)
• Create test plans, test strategies, and roadmaps
• Define quality KPIs and metrics (defect density, coverage, etc.)
• Ensure testing aligns with business goals and product quality
• Drive process improvements and QA best practices
• Ensure QA is integrated across the entire SDLC lifecycle

Manual + Automation Testing Ownership

• Validate business flows, UI/UX, user journeys
• Oversee functional, integration, and UAT testing
• Ensure test coverage across all modules

• Define automation strategy and framework
• Lead automation initiatives using:
  • Selenium / Cypress / Playwright
• Ensure automated regression coverage
• Integrate testing into CI/CD pipelines
• Review and approve:
  • Test cases
  • Automation scripts
  • Test execution results

Program / Delivery Management (PM / SPM)

• Own end-to-end testing delivery across projects/programs
• Plan:
  • Test timelines
  • Resources
  • Release schedules
• Track:
  • Sprint progress
  • Testing completion
  • Release readiness
• Manage:
  • Risks, dependencies, and issues
  • Defect triage and prioritization
• Coordinate:
  • SIT (System Testing)
  • UAT (User Acceptance Testing)
  • Production releases
• Provide:
  • Weekly status reports
  • Governance dashboards

Team Leadership People Management

• Lead and mentor QA team (manual + automation testers)
• Assign work based on skills and priorities
• Conduct:
  • Code reviews (automation)
  • Test reviews
  • Performance reviews
• Build:
  • Strong QA capability
  • Automation-focused culture

Stakeholder Client Management

• Act as QA SPOC for clients and stakeholders
• Translate:
  • Business requirements testing strategy
• Participate in:
  • Requirement discussions
  • Design reviews
• Communicate:
  • Test progress
  • Risks and quality issues

Defect Quality Governance

• Manage defect lifecycle (end-to-end)
• Conduct defect triage calls
• Perform root cause analysis (RCA)
• Prevent defect leakage to production

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.