Process Manager

Roles & Responsibilities:

• 8+ years  / 12+ years of experience in KYC, AML, Financial Crime Compliance, Business Analysis, or Regulatory Transformation.
• Strong understanding of Institutional KYC requirements, including CDD, EDD, Periodic Reviews, Event-Driven Reviews, Financial Institutions, Correspondent Banking, Asset Managers, Funds, Investment Vehicles, Corporates, and Complex Ownership Structures. 
• Proven expertise in gathering, analyzing, and translating business, operational, and regulatory requirements into process flows, functional specifications, user stories, and acceptance criteria, supporting technology-enabled transformation initiatives. 
• Act as the primary liaison between Financial Crime Compliance, Operations, Product, and Technology teams to define and deliver strategic KYC transformation initiatives. 
• Partner and collaborate with Product Managers and AI teams to identify, prioritize, and define Agentic AI use cases across the KYC lifecycle. 
• Support the design of AI-enabled capabilities, including document intelligence, data collection, risk assessment, case summarization, workflow orchestration, and review automation. 
• Conduct process assessments, identify automation opportunities, and define future-state operating models. 
• Lead workshops with Compliance, Operations, Product, and Technology stakeholders to validate requirements and solution designs. 
• Support backlog management, sprint planning, UAT, model validation, pilot testing, and production implementation activities. 
• Understanding of AI governance, human-in-the-loop controls, model explainability, and risk management principles within regulated environments. 
• Strong understanding of KYC target operating models, controls, and risk mitigation processes. 
• Experience working with Agile product development teams. 
• Experience working on automation, GenAI, AI-assisted workflows, Agentic AI, or digital transformation initiatives. 
• Excellent stakeholder management, communication, facilitation, and presentation skills. 
• ACAMS certification preferred.