Process Manager

Job Description

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, candidate must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors.

Process Manager Roles and responsibilities:

• Identify and understand business challenges; propose and create solutions
• Partner directly with central FP&A team to collaborate on metrics, goals and business reviews
• Dive deeply into financial data and become a subject matter expert to provide additional insights
• Identify and research variances to forecast, budget and prior year expenses, proactively identifying opportunities for improvement
• Develop and maintain effective relationships with business partners and cross-functional teams at all levels of the organization
• Preparing and presenting monthly MIS of different verticals along with analysis
• Build models to facilitate faster decision making– decisions such as new delivery centre, investment in sales & business development or enhancement of delivery model etc.
• Have senior management work synergistically towards org goals and profitability through appropriate reporting and incentive plans
• Use of Analytics to identify key levers for overall growth and profitability
  
  

Technical and Functional Skills:

• CMA/CA Inter / MBA Fresher with 3+ years of post qualification experience
• Strong accounting knowledge for Financial Planning roles
• Ability to understand and work with software systems and also deploy new software tools (both in-house and industry) to improve automation, productivity and effectiveness
• Proficient with Excel and PowerPoint
• Strong execution skills
• Self-starter and highly motivated
• Good presentation and communication skills and comfortable presenting at senior levels
  
  

About The Team

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.