Process Manager - Product Owner, MDM

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients greatest ambitions.

Value Proposition:

Job Details

About the Team:

The Master Data Management team is responsible for establishing trusted, governed, and business-ready MDM data assets across the organization. Our mission is to enable high-quality, consistent, and accessible data that powers operational excellence, analytics, and digital transformation using Master Data Domains.

Implement and monitor data quality dimensions including completeness, validity, uniqueness, consistency, accuracy, and timeliness.

Conduct ongoing assessments and reviews of critical enterprise data assets.

Impact

The Product Owner for Master Data Management is responsible for driving the vision, roadmap, and delivery of FCBs Unified Master Data Management (UMDM) platform.

The role partners closely with UMDM Business Owners, Data Governance, Architecture, Compliance, Operations, and Agile delivery teams to establish a unified and trusted source of MDM Customer, Relationship, and Reference Data across the enterprise.

The Product Owner is accountable for prioritizing the MDM backlog, defining business requirements, and ensuring the delivery of data capabilities that support regulatory compliance, customer onboarding, operational efficiency, reporting, analytics, and downstream consumers and applications in Batch and Realtime.

Key Deliverables

Key Responsibilities

Product Vision and Strategy

Backlog Management

UMDM Platform Ownership

Data Quality and Governance

Leadership/Stakeholder Engagement

Agile Delivery Leadership

Testing and Release Management

Required Experience

Professional Experience

MDM Expertise

Strong experience with:

Platform/Technology Experience (Preferred)

Experience with:

Required Competencies

Business Competencies

Technical Competencies

Other Competencies

Role Positioning at a Glance

Key Strength:

MDM domain expertise + product requirements ownership + stakeholder engagement + data governance

Acts As:

Business-to-technical bridge and product requirements owner for the end-to-end MDM programme

Collaborates With:

MDM Product Owner (P5) Integration Data Engineering Leads Data Stewards Business Stakeholders

Differentiator:

Shapes what gets built and why - not how; translates data complexity into business-aligned outcomes

Relationships Collaboration

Accessibility Needs

We are committed to providing an inclusive and accessible hiring process. If you require accommodation at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.