Process Manager-Liabilities Process, Governance and Controls- Mumbai

PURPOSE OF THE ROLE

A two-to-three-line statement outlining the objective or the reason for which the job exists.

• To prepare new as well as review existing policies and processes related to Liability accounts and their

related information, communications, request forms, etc. To impart information to internal and external

customers related to the same

• Conduct regression of implemented processes
• Manage regulatory / compliance / audit observations
• Ensure implementation of various regulatory guidelines

These responsibilities are representative, and the role holder is also responsible for any other job

assigned by the superior authorities from time to time. This section in not intended to be an exhaustive

listing of all activities done by the role holder. It should capture only the key responsibilities of the role. Metrics that are used to evaluate the success / performance of the role; specific targets do not need to be included as those would change from Y-o-Y.

Strategy and

Planning • Personal responsibility for making decisions in both simple and complex issues within given timelines related to processes and policies in consultation with Team Lead/ Unit Head.

1. Oversee and guarantee the prompt updating of annual and regular portfolio mapping cycles in FCR. 2. Ensure timely execution and completion of mapping review notes. 3. Manage and reduce queries and escalations in a timely manner pertaining to mapping - Ensure that customer escalations

Policies, Processes

& Procedures • Review any process for efficacy, compliance, gaps and certifying the same for continual regression • Ensuring continual monitoring of key matrices to identify gaps and areas of improvement and action on the same • 100% adherence to KYC/AML Policy, Regulatory guidelines, identifying gaps, risk factors & mitigants.

Regular review and modification of processes and policies pertaining to account maintenance and instructions and regulatory processes such as Re-KYC, CKYC Updation, Beneficial Ownership, CA Need for Discipline guidelines, etc • Thorough understanding of the RBI Master Directions / Notifications • Implementation of regulatory changes, new guidelines with a focus on 100% compliance at all times and customer convenience and impact • Sound knowledge of KYC for individuals and legal entities. Should be able to solution KYC related queries from all stakeholders • Implementation of changes in process to with a focus on improvisation, digitization and improving customer experience • Timely responses to regulatory/ audit findings from both internal and external units and immediate action on the same wherever required • Review of Customer Instruction Formats, Information Capture and user checklists both internal and external • Policy and process approvals from Committees across the bank • Monitoring Key parameters and matrices for continual tracking and improvement with focus on TAT, FTR, Customer Complaints, Operational Efficiency and digitization, • Day-to-day management of queries related to Liability accounts and ensure solutioning of the same • Knowledge sharing through training content, FAQs, modules etc both to internal and external customers and upkeep of the same regarding RM mapping are resolved and concluded on the same day. 4. NTB account assigned to RM in a timely manner basis D0 RM mapping process. 5. Ensure that ad hoc data analysis is delivered according to requirements and deadlines. Timely responses to all observations and queries raised by Audit, Compliance Review, Operation Risk, etc and necessary action in a timely manner. Updation of processes/ policies to ensure NIL repeat observations 100% compliance to tasks assigned