Process Manager, KBS Source-to-pay

• KONE Business Services (KBS) is looking for an experienced transformation and process & operations development professional with hands on Source to pay process experience and a solid business background to support our global vision of becoming more effective business partners and more efficient in the end-to-end process transactions.

  The purpose of this position is to drive the End-to-End (E2E) S2P transformation agenda in KBS, defining & driving the KONE Way, priorities and roadmaps with Global Process Owners, Business Lines and global functions

  As a KBS Process Manager AP Helpdesk, you have KBS ownership of AP Helpdesk services provided by KBS. You will work closely with the upstream processes in purchasing and be an integrated part of the accounts payable process globally. You will report to the Head of KBS Source-to-pay and be part of the global KBS source to pay organization.

  As the KBS Process Manager, AP Helpdesk you are accountable for:

• Program manage in KBS the E2E process transformation in assigned initiatives, special focus will be in transformation program of AP helpdesk automation and harmonization
• drive further harmonization of the AP Helpdesk services in KONE
• Ensure we have clear and up-to-date KBS E2E transformation roadmaps aligned
• Ensure KONE Way is properly defined, documented and tools implemented for KBS operations harmonization purposes
• Ensure all contributors understand their roles & responsibilities, and the overall KONE WAY process and operating model
• Ensure we have a clear approach to map deviations in the units vs KONE Way

• Main responsibilities

• Working closely with the Global Business Lines, Functions and GPOs, act as their Go To person in KBS for AP Helpdesk
• E2E transformation roadmap development and deployment in KBS
• Help GPOs get KONE Way fixed & documented:
  • Process KPI definitions and reporting in a common tool
  • Define how we drive standardization - documentation of KONE Way Global Operating Procedures
  • Support Operating Model development considering full process dependencies
• Monitor and drive process compliance, make sure processes are deployed and used as designed
• Drive Lean in S2P process
• Work closely with the respective operations to have an up-to-date view constantly on the operations to be able to identify improvement areas
• work closely with the Business Partner function
• take part in relevant AI, automation and harmonisation programs and projects

• Requirements for the role

• Minimum of 3-5 years of international business experience, preferably in helpdesk operations including solid knowledge from P2P either in Finance or Sourcing
• Ability to drive for, and manage change
• Ability to influence people and work in a matrix environment
• understanding on how a service is being set-up and managed for helpdesk, including utilization of technology in providing the services to multiple KONE units globally
• Proven track record of understanding processes and linkages between different tools
• Strong attitude towards root cause analysis and problem solving, execution mindset
• Solid collaboration skills
• A desire for continuous learning & improvement
• Good understanding of SAP ERP and related P2P solutions
• Ability to document and communicate preferred ways of working, and identify deviations in a constructive way
• Ability to identify priorities and turn ideas/issues into action
• Process knowledge Accounts payable process is required
• Understanding of KONE FL and KBS Procurement and AP operations
• Engaging operations team members contributing to desired outcomes with purpose
• Project management skills with desire to make an impact and drive initiatives forward with speed and quality

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