BENGALURU · FULLTIME
Process Lead
Deloitte
Bengaluru · hybrid · Posted 41d ago
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Section · 01
About this role
Process Lead:
- 8+ years of ITSM/IT Operations experience, including significant experience in ITSM process ownership or governance.
- Strong experience with ServiceNow or equivalent ITSM platforms.
Automation Lead:
- 8+ years of experience in IT/SRE automation, AIOps, service management, or related areas.
- Strong hands-on experience with AI/GenAI, LLM-based automation, workflow automation, ITSM, observability, and ChatOps.
- Experience with platforms/tools such as ServiceNow, Microsoft Teams, Azure/AWS/GCP, observability platforms, and automation/orchestration tools is desirable.
- Strong understanding of SRE, incident/problem management, ITIL, automation governance, and operational analytics.
- Experience with Python, PowerShell, REST APIs, and automation/scripting.
- Hands-on exposure to ServiceNow or other ITSM platforms.
- Experience with Ansible, Terraform, Jenkins/GitHub Actions, or similar automation/DevOps tools.
- Familiarity with Azure/AWS and monitoring/observability tools such as Splunk, Grafana, or Prometheus.
- Exposure to AI/GenAI tools, LLMs, prompt engineering, or AI-powered automation.
Automation Engineer:
- 1-4 years of experience in IT/SRE automation, AIOps, service management, or related areas.
- Experience with Python, PowerShell, REST APIs, and automation/scripting.
- Hands-on exposure to ServiceNow or other ITSM platforms.
- Experience with Ansible, Terraform, Jenkins/GitHub Actions, or similar automation/DevOps tools.
- Familiarity with Azure/AWS and monitoring/observability tools such as Splunk, Grafana, or Prometheus.
- Exposure to AI/GenAI tools, LLMs, prompt engineering, or AI-powered automation.
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Section · 02
Skills
Section · Company
About Deloitte
Deloitte
Management Consulting
120k+
employees
1845
181 years old
Hyderabad, India
US
About
At Deloitte, we help provide high-quality audit & assurance services, consulting, tax, and advisory services to some of the world’s most admired brands. Alongside this work, our Enabling Areas and Global teams support Deloitte’s businesses, helping create impact for clients, communities, and our people. Our professionals help provide measurable and lasting results that could help reinforce public trust in capital markets, enable clients to transform and thrive, and lead the way toward a stronger economy, a more equitable society and a sustainable world. Building on its 180-plus year history, Deloitte spans more than 150 countries and territories.
Deloitte US‑India Offices (USI) is a region within the Deloitte US organization, with offices across seven cities in India: Hyderabad, Mumbai, Gurugram, Bengaluru, Kolkata, Pune, and Chennai.
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