Process Knowledge & Agentic AI Enablement, Assistant Vice President

Role Summary The role is responsible for supporting the development and maintenance of standardised, structured process knowledge that enables AI-driven automation and agent-based workflows across Global Delivery, within the Agentic AI Program. The role focuses on converting Agent Operating Procedures (AOPs) into consistent, reusable knowledge assets that can be integrated into Knowledge Graphs and automation platforms. The individual will work as part of a broader team, collaborating with business, product, and technology stakeholders to ensure AOP knowledge is accurate, scalable, and fit for use in automation and AI-driven processes. The role operates within the four-step knowledge-led AOP creation methodology (LLM-generated best-practice draft → SME enrichment → consolidation & iteration → governance & sign-off) that underpins the Agentic AI Program. Key Responsibilities

1. AOP Standardisation and Knowledge Structuring Support the application of standard methodologies for AOP design and documentation

Convert AOPs into structured formats aligned to defined templates and standards, capturing actions, decision criteria, data checks, and resolution options

Maintain AOP repositories, ensuring consistency, accuracy, and completeness

Identify opportunities for process simplification and alignment to standards

2. Knowledge Graph and Automation Enablement Assist in translating AOPs into formats suitable for reuse within knowledge graph and automation solutions

Work with engineering and AI teams to ensure AOP knowledge is aligned to system requirements

Support integration of AOP knowledge into automation and agent-based workflows

Support execution of LLM-generated AOP drafts in collaboration with LLM & Prompt Specialists

3. SME Collaboration and Knowledge Capture Partner with subject matter experts (SMEs) to capture and document process knowledge

Support the consolidation of knowledge across functions into structured, reusable formats

Ensure alignment of AOP content with established definitions and process logic

Capture institutional knowledge (client nuances, system quirks, edge cases) within AOP documentation

4. Governance, Quality and Control Apply defined quality standards and review processes for AOP documentation

Support governance activities including version control, updates, and repository management

Ensure AOPs reflect required control points and process steps

Maintain documentation in line with audit and compliance expectations

Maintain version control and audit trails for AOP approvals

5. Delivery and Continuous Improvement Support delivery of AOP knowledge assets required for automation and AI initiatives within the Agentic AI Program

Contribute to reducing process duplication and inconsistent documentation

Identify and escalate opportunities to improve process standardisation and efficiency

6. Stakeholder Collaboration Work closely with Product Owners, SMEs, and technology teams

Support alignment of AOP documentation to business needs and project timelines

Communicate updates and progress in a clear and structured manner

Support adoption of AOP standards across teams

Qualifications and Experience Required Experience in process documentation, operations, or transformation roles within a large organisation

Familiarity with AOP/SOP development, process mapping, or operational procedures

Understanding of structured documentation and standardisation approaches

Experience working with cross-functional stakeholders

Strong written communication and attention to detail

Preferred Exposure to automation, AI, or process optimisation initiatives

Understanding of knowledge management tools or structured data concepts

Familiarity with Knowledge Graphs, large language models (LLMs), or agent-based systems

Experience in financial services operations (e.g. Fund Accounting, Custody, Transfer Agency, Middle Office)

Skills and Competencies Process documentation and organisation

Attention to detail and quality orientation

Structured thinking and problem solving

Stakeholder communication and collaboration

Ability to work within defined frameworks and standards

Leadership and Behavioural Expectations Demonstrates accountability for assigned deliverables

Works effectively within a team-based delivery model

Proactively identifies improvement opportunities and escalates where appropriate

Adapts to evolving priorities within transformation initiatives

Builds effective working relationships across teams

Impact This role contributes to: Building a consistent and structured AOP knowledge base

Supporting delivery of automation and AI-enabled solutions within the Agentic AI Program

Improving process consistency and documentation quality

Enabling scalable operations through standardised process knowledge

The AVP-level AOP Knowledge role plays a key execution role in capturing, structuring, and maintaining the process knowledge assets that fuel agent-ready process graphs and underpin AI-driven operations across Global Delivery.

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