CHENNAI · FULLTIME
Process Expert, Operations
Maersk Global Service Centres
Chennai · onsite · Posted 2d ago
Sourced from
Undisclosed0–5 yrsfulltimeChennai
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Section · 01
About this role
Job Summary
Key Responsibilities
Operations Management
Stakeholder Management
Reporting Analytics
Process Excellence Controls
Additional Responsibilities
Qualifications
The EMR Operations Sr Process Expert is responsible for managing day-to-day Equipment Maintenance Repair (EMR) operations, ensuring service excellence, operational efficiency, and compliance with established processes and standards. The role involves leading a team, managing stakeholder relationships, driving process improvements, and delivering performance against defined KPIs and SLAs while maintaining high levels of customer satisfaction.
Key Responsibilities
Operations Management
- Manage daily EMR operations and ensure delivery of agreed operational KPIs and SLAs.
- Monitor workflow, productivity, and quality to achieve operational targets.
- Handle and resolve vendor and Local EMR queries in a timely and professional manner.
- Ensure accurate and timely execution of operational activities related to container maintenance and repair processes.
- Support business continuity through effective workload management and resource planning.
Stakeholder Management
- Build and maintain strong working relationships with vendors, depots, and LOC stakeholders.
- Ensure high levels of customer engagement and satisfaction through proactive communication and issue resolution.
- Collaborate with internal and external stakeholders to drive process alignment and operational excellence.
Reporting Analytics
- Prepare and present weekly and monthly operational performance reports.
- Analyze operational trends and identify opportunities for performance improvement.
- Support management reviews with data-driven insights and recommendations.
Process Excellence Controls
- Develop a comprehensive understanding of upstream and downstream operational processes.
- Make informed decisions based on the end-to-end operational impact.
- Drive standardization, process optimization, and continuous improvement initiatives.
- Review operational processes from a control and compliance perspective and implement appropriate controls.
- Ensure adherence to EMR policies, equipment repair procedures, and industry standards.
Additional Responsibilities
- Support special projects, audits, and ad hoc operational activities as required.
- Contribute to business transformation and automation initiatives.
Qualifications
- Graduate of any bachelor's degree.
- Fluent in English with good communication skills.
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Section · 02
Skills
Customer EngagementAutomationcustomer satisfactionglobal tradebusiness continuityequipment maintenanceAws EmrDownstreamauditsGlobal OperationsAnalyticsContainerCommunication SkillsBusiness TransformationLegalcompliance
Section · Company
About Maersk
Maersk Global Service Centres
Logistics
30k+
employees
1904
122 years old
Bengaluru/Bangalore, Karnataka
India
₹10.2L PA avg
Avg at Maersk
About
A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society.
Industries
LogisticsPorts & Shipping
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