Process Expert CRM Collection

Invoice-to-Cash: Global Process Expert Credit Management & Collection

Core accountability:

1. Support the Service Delivery Unit through in depth process, technical & business knowledge
2. Support transition of new service scope to the service delivery units by ensuring adherence to global standard operating procedures & tools and support with required change management
3. Designs, steers, and continuously improve global Credit Management & Collection processes, ensuring endtoend consistency and alignment with BASFs enterprise architecture.
4. Owns and steers the global Credit Management & Collection service product portfolio, including KPIs, controls, compliance requirements, and global service definitions to safeguard operational excellence.
5. Embeds and drives automation, RPA, and AIdriven solutions into processes to increase efficiency and reduce manual workload.
6. Ensures process readiness and integration for major transformation programs and system transitions (e.g. SAP S/4).

Key skills & Experience:

Education:

• University degree in accounting or business administration
• Preferably Chartered or Certified Professional Accountant (relevant in India? Input from HR needed on market standard)

Working experience:

• More than 5 years’ experience working in Finance, with at least 2 years in Credit Management & Collection
• Project management for finance processes is an advantage

Technical & Professional Knowledge:

• Indepth knowledge and understanding of SAP FI (R3 and/or S/4)
• Strong knowledge in Credit Management & Collection processes
• Experience in global shared services transition or consolidation
• Strong stakeholder influencing and decision-making capability

Knowledge and experience of MS office tools