Process Executive

Key Responsibilities

• Handle inbound and outbound customer calls to resolve queries.
• Respond to customer inquiries and requests via email.
• Verify transaction details using internal tools and systems.
• Analyze information and take appropriate action to resolve customer issues.
• Maintain high standards of customer service and customer satisfaction.
• Follow company procedures, guidelines, and data security policies.

Eligibility Criteria

• Any graduate.
• Minimum 6 months of experience in US/UK customer support or international customer care.
• Strong verbal and written English communication skills.
• Good analytical, problem-solving, and active listening skills.
• Ability to multitask, prioritize tasks, and manage time effectively.
• Willingness to work in 24/7 rotational shifts.

Benefits & Perks

• Competitive salary.
• Medical insurance.
• 5 days working with 2 weekly offs.
• Cab facility for pick-up and drop-off.

Interested candidates can apply with their updated resume.