Process Executive (Voice)

Job Summary

Role Summary: Are you detail-oriented and results-drivenWe are looking for a motivated, customer-focused individual to join our team as a Process Executive - Voice.

As a key member of the Revenue Cycle Management team, you will play an integral part in helping Enovis drive the medical technology industry forward by transforming patient care and improving patient outcomes.

Job Title: Process Executive - Voice

Location: Hyderabad, India

Business Unit: Revenue Cycle Management

What You'll Do

In this role, the Process Executive - Voice in Revenue Cycle Management (RCM) is primarily responsible for handling patient data, medical billing, insurance claims, and compliance tasks to ensure smooth financial operations in healthcare organizations. The role demands accuracy, knowledge of medical terminology, and strong communication skills.

This is an incredible opportunity to work in a fast-moving, patient-focused setting amongst extraordinarily talented professionals dedicated to making life-changing innovations possible in orthopedics and beyond with brands such as DonJoy, Aircast, ProCare and Exos.

Responsibilities

The following are the primary duties and responsibilities of this role. Other related duties may be assigned to meet the business need.

• Customer Interaction: Answer calls, emails, and chats professionally. Provide product/service information and resolve queries. Handle complaints and escalate unresolved issues to specialized departments, order entry, cash posting, etc.
• Perform end-to-end AR follow-up with insurance companies via outbound calls to resolve pending/unpaid claims.
• Analyze claims to identify reasons for rejections/denials and ensure timely resolution.

Key Skills

• Medical Billing
• Insurance Claims
• Denials Analysis
• Appeals
• Compliance
• Accounts Receivable Follow-Up
• Outbound Calls
• Customer Interaction
• Medical Terminology

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.